Return & Refund Policy

Last updated: 1 October 2025

At Lidemi we want you to love what you ordered. If something isn't quite right, we're here to help. You have 30 days from the day you receive your order to request a return or exchange — in addition to your statutory rights under UK law.

1. Your 30-day return window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

• In the same condition that you received it — unworn, unused and undamaged;
• In its original packaging, with all tags, labels and any accessories included;
• Accompanied by a receipt or proof of purchase (your order number is enough).

To start a return, contact us at returns@lidemi.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Your legal rights (UK)

Our 30-day policy is offered in addition to the rights you already have by law. Nothing in this policy affects your statutory rights as a consumer.

Right to cancel — 14-day cooling-off period

Because you are buying online (a "distance" purchase), under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason.

• You must tell us you wish to cancel within those 14 days (an email is fine).
• You then have a further 14 days to send the goods back to us.
• We will refund you within 14 days of receiving the goods back, or of you providing proof that you have returned them, whichever is sooner.
• This includes the standard delivery cost you originally paid (we are not required to refund any extra you paid for a premium/express delivery option).

Faulty, damaged or "not as described" items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

• Within 30 days — you have the right to reject the item and receive a full refund.
• Within 6 months — if a fault appears, you're entitled to a repair or replacement; if that isn't possible or fails, you can claim a refund.

Faulty, damaged or incorrect items are always returned free of charge — see Section 6.

3. Items that can't be returned

Certain items can't be returned for hygiene, safety or practical reasons. These include:

• Perishable goods (such as food, flowers or plants);
• Personalised or custom-made items;
• Sealed health & personal-care/hygiene items (such as cosmetics or underwear) once unsealed or used;
• Gift cards and downloadable/digital products;
• Items clearly marked as final sale or clearance.

If you're unsure whether your item qualifies, just get in touch before sending anything back. Your legal rights for faulty items still apply even to the categories above.

4. How to return an item

1. Get in touch. Email returns@lidemi.com with your order number and the item(s) you'd like to return, and let us know if you'd prefer a refund or an exchange.
2. Wait for confirmation. We'll review your request and, if approved, send you a return authorisation and the return address with instructions.
3. Pack your item. Securely repack the item in its original packaging with all tags and accessories.
4. Ship it back. Send the parcel to the address we provide, ideally using a tracked service so it can be traced.
5. Get your refund or exchange. Once we receive and inspect your return, we'll process it (see Section 7).

5. Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If you'd prefer a direct exchange (for example a different size or colour), just mention it in your return email and we'll arrange it subject to availability.

6. Return shipping costs

We recommend using a tracked and insured shipping service for returns. We can't be responsible for items lost in transit on their way back to us.

7. Refunds

Once we've received and inspected your return, we'll let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or card provider to post the refund.

Original shipping charges are non-refundable for change-of-mind returns, except where the law requires otherwise (see Section 2) or where the item was faulty.

Late or missing refunds

If more than 10 business days have passed since we approved your return and you still haven't received your refund:

• Double-check your bank account or card statement;
• Contact your card company or bank — processing times vary;
• If you've done all of this and still haven't received your refund, contact us at support@lidemi.com and we'll sort it out.

8. Damaged or incorrect orders

Please inspect your order as soon as it arrives and contact us within 48 hours if the item is defective, damaged or if you've received the wrong product, so we can evaluate the issue and make it right. Where possible, include a photo of the item and packaging — it helps us resolve things faster.

9. Contact us

Lidemi is a trading name of MCTRID LTD · 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · Registered in England & Wales, Company No. 16710521

This Return & Refund Policy is provided in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

© 2025 Lidemi (MCTRID LTD). All rights reserved.