Lidemi Legal

Shipping Policy

Last updated: 1 September 2026

This Shipping Policy explains how and when orders placed on https://lidemi.com/ are processed and delivered by MCTRID LTD.

5.1 Countries We Ship To

We currently ship to the following destinations:

✓

European Union / EEA

Tracked parcel delivery is available across eligible EU and EEA markets.

✓

United Kingdom

Orders are shipped with tracked delivery and free shipping.

✓

Switzerland

Tracked delivery is available. Local import charges may apply.

✓

Australia

Tracked delivery is available. GST and duties may be payable by the customer.

Orders placed for other destinations will be cancelled and refunded.

5.2 Handling Time

Orders are prepared and handed to the carrier within 1–3 business days, Monday–Friday, excluding UK public holidays.

You will receive an automatic “Shipping Confirmed” e-mail with a tracking link once the parcel leaves our warehouse.

5.3 Shipping Methods & Costs

Destination	Service	Cost	Incoterm
EU / EEA	Tracked parcel	Free	DDP (VAT paid)
United Kingdom	Tracked parcel	Free	DDP (VAT paid)
Switzerland	Tracked parcel	Free	DAP (duties & Swiss VAT payable by customer)
Australia	Tracked parcel	Free	DAP (GST & duties payable by customer)

5.4 Delivery Time Estimates

EU / UK / CH / AU: 7–12 business days after dispatch.

Delivery times are estimates. Customs inspections, remote areas, or peak seasons may cause delays.

EU/EEA & UK: If we fail to deliver within 30 days of contract conclusion, you may set a new reasonable deadline. If we still do not deliver, you have the right to cancel the order for a full refund.

5.5 Customs, Duties & Taxes

EU / UK: VAT is collected at checkout; no additional fees are due on delivery.
Switzerland & Australia: local VAT/GST, import duty and courier brokerage fees are billed by the carrier and are the customer's responsibility.

Any VAT not already settled at checkout is payable by the customer, and customs may request payment of the applicable tax or import duties before the parcel is released.

5.6 Lost or Damaged Parcels

Contact lidemi.help@gmail.com within 14 days of the last tracking update if your parcel appears lost, or within 48 hours of delivery if items are damaged.

We will open a carrier claim and either send a replacement or issue a full refund.